Number of NHS complaints increases

April 07, 2008 11:52 AM

The Telegraph reports a big increase in the number of complaints about the NHS:

"The Healthcare Commission, the independent watchdog, investigated more than 10,000 cases last year. Complaints included cases of patients left in soiled bedding and allegations about rude nurses.

The commission upheld 20 per cent of complaints, more than twice as many as the previous year. Almost a third of complaints about hospitals involved lapses in basic nursing care.


Patients reported that they did not receive regular baths or showers and, in some cases, were left for hours in soiled bedding or clothes."

So long as we're just complaining to an organisation which is, in the end, accountable to politicians we won't get anywhere.  Only if patients are given the power to take their business elsewhere when ill-treated by hospital staff will there be the right incentive for improvement.

The Telegraph reports a big increase in the number of complaints about the NHS:

"The Healthcare Commission, the independent watchdog, investigated more than 10,000 cases last year. Complaints included cases of patients left in soiled bedding and allegations about rude nurses.

The commission upheld 20 per cent of complaints, more than twice as many as the previous year. Almost a third of complaints about hospitals involved lapses in basic nursing care.


Patients reported that they did not receive regular baths or showers and, in some cases, were left for hours in soiled bedding or clothes."

So long as we're just complaining to an organisation which is, in the end, accountable to politicians we won't get anywhere.  Only if patients are given the power to take their business elsewhere when ill-treated by hospital staff will there be the right incentive for improvement.

Latest Blogs:

TaxPayers' Alliance Icon

The dream of home ownership

1:58 PM 20, Nov 2017 Ben Ramanauskas

TaxPayers' Alliance Icon

The REAL impact of beer duty

3:14 PM 14, Nov 2017 Ben Ramanauskas

TaxPayers' Alliance Icon

Paradise Papers

1:44 PM 06, Nov 2017 Duncan Simpson

TaxPayers' Alliance Icon

Innovations like "CareBnB" are good for the NHS

4:39 PM 02, Nov 2017 The TaxPayers' Alliance

TaxPayers' Alliance Icon

Coming to the aid of aid

5:06 PM 01, Nov 2017 Duncan Simpson