TaxPayers’ Alliance responds to NAO report criticising HMRC

*Embargoed: 00:01 Wednesday 15th May 2024*


Responding to the National Audit Office report criticising HMRC performance, John O’Connell, chief executive of the TaxPayers' Alliance, said:

“This scathing report from the NAO will come as no surprise to taxpayers who have tried and tried again to contact HMRC.

“While civil servants work from home, targets are being missed, standards are falling, and complaints are rising. All the while Brits are spending years waiting on hold.

“Ministers must get staff back behind their desks and deliver the service hard-working taxpayers deserve.”

TPA spokespeople are available for live and pre-recorded broadcast interviews via 07795 084 113 (no texts)

Media contact:

Joanna Marchong
Investigations Campaign Manager, TaxPayers' Alliance
[email protected]
24-hour media hotline: 07795 084 113 (no texts)


Notes to editors:

  1. Founded in 2004 by Matthew Elliott and Andrew Allum, the TaxPayers' Alliance (TPA) campaigns to reform taxes and public services, cut waste and speak up for British taxpayers. Find out more at

  2. TaxPayers' Alliance's advisory council.
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